Probably it's high time I start my own Aunt Agony company / Anger Management company / Outsourcing C/S Centre link to my current company. I am not a receptionist or C/S rep but now seems that I can cover their job.
2 complaints I received:
1) Lousy, demanding and ridiculous man who called to scold everyone. Said that we are not attentive, never listen to him. Yet, he also did not listen to what I mentioned in our conversation earlier and get the facts correct. Complaint, complaint.. Yes, when I hang up the call. I cried. Everyone IM me to comfort me. It's not my fault. I just hated this. Maybe that's why I should never work in C.S. environment. Worst, he called again on my mobile asked why I never returned his call. Well, out of all, he complained, doesnt not want me to investigate further. Demands to write to HQ, make police report, press complaint. Hang on me. So contradicting. Madness, if he mentioned that he knows some managers in the company, go ahead and complain. Don't push anyone to the edge. In short, you just dont want to sign agreement, service, pay for a product that has EOL, parts that required shipment.. with all this nonsense, you want good C/S and what? A compensation of FOC repair and throw in freebies? What is this? When I questioned the C/S manager whether they did a follow-up with this angry customer. He asked how should we deal with him??!! Huh? If I can answer him, maybe I can take over his position too.
2) Got a pass on call cause my boss is not around. No one attending to the call of a training company and she just called to make a complaint to the higher management that no one picks up her call from another dept. First, you are offering a service to our company. Second, I think the most appropriate thing is to write in with official letter (Not some cold calling) and follow-up no matter how big shot your company is. You should leave your contacts with the receptionist so that the right person may follow up. We are your customer and you made hell out of nothing. Wake up your ideas pls!
Cool down. I will get over. 4 more working days. I will survive!
PROFILE ♥
NAME: MRS GOON
DOB: 02 AUG 1978
LOVES: GOD, FAMILY, FRIENDS, SHOPPING, MAKAN
FAVORITE VERSE: MATTHEW 6:33
♥
Monday, August 28, 2006
6:51 PM
Not Monday blues but a SUPER LOUSY day at work.
Probably it's high time I start my own Aunt Agony company / Anger Management company / Outsourcing C/S Centre link to my current company. I am not a receptionist or C/S rep but now seems that I can cover their job.
2 complaints I received:
1) Lousy, demanding and ridiculous man who called to scold everyone. Said that we are not attentive, never listen to him. Yet, he also did not listen to what I mentioned in our conversation earlier and get the facts correct. Complaint, complaint.. Yes, when I hang up the call. I cried. Everyone IM me to comfort me. It's not my fault. I just hated this. Maybe that's why I should never work in C.S. environment. Worst, he called again on my mobile asked why I never returned his call. Well, out of all, he complained, doesnt not want me to investigate further. Demands to write to HQ, make police report, press complaint. Hang on me. So contradicting. Madness, if he mentioned that he knows some managers in the company, go ahead and complain. Don't push anyone to the edge. In short, you just dont want to sign agreement, service, pay for a product that has EOL, parts that required shipment.. with all this nonsense, you want good C/S and what? A compensation of FOC repair and throw in freebies? What is this? When I questioned the C/S manager whether they did a follow-up with this angry customer. He asked how should we deal with him??!! Huh? If I can answer him, maybe I can take over his position too.
2) Got a pass on call cause my boss is not around. No one attending to the call of a training company and she just called to make a complaint to the higher management that no one picks up her call from another dept. First, you are offering a service to our company. Second, I think the most appropriate thing is to write in with official letter (Not some cold calling) and follow-up no matter how big shot your company is. You should leave your contacts with the receptionist so that the right person may follow up. We are your customer and you made hell out of nothing. Wake up your ideas pls!
Cool down. I will get over. 4 more working days. I will survive!
